The New Leaf: A Newsletter from The Hawkins Center
June 1996  •  No. 5, Article 6 

SSA Hopes AO Program will Speed Process

The Social Security Administration is now testing a program in parts of the San Francisco Bay Area designed to reduce its enormous backlog. Under the test program, there will be an additional level of review, between the reconsideration and hearing stages, by a person called an Adjudication Officer ("AO"). Only five district offices in the Bay Area (Richmond, San Pablo, Berkeley, San Rafael and San Jose) will participate and only some cases handled by these offices will be sent to the AO after the Request for Hearing has been filed. The initiative has been operating in other regions of the country for the past few months.

The theory behind AO review is that strong cases which should have been granted at the reconsideration stage will be caught and granted without the long wait for a hearing. The AO will be responsible for developing the file of unrepresented claimants and, when the claimant has a representative, assuring that the representative fully develops the case and "certifies" the record as complete. If the case is not granted by the AO it will be sent on to the Administrative Law Judge for a hearing. In theory, the hearing will be held in 30 to 60 days after leaving the AO.

Since the AO does not have authority to deny cases, claimants should not be prejudiced by this new level of review. However, rather than speeding up claims processing, except for those whose cases are granted by the AO, it may result in simply one more step of review that produces another time-consuming wait before the hearing. Moreover, there are additional possible pitfalls. For example, what if the record is "certified" as complete but before the hearing additional relevant evidence is discovered? Only time will tell whether this new program will really benefits beleaguered claimants who all too often have to wait two years or more for their claims to be resolved.


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The Hawkins Center
A Non-Profit Agency Providing Legal and Support Services to People with Disabilities
101 Broadway, Suite 1, Richmond, CA 94804, Phone: (510)232-6611, Fax: (510)232-2271
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